9tk10's Privacy Policy

9tk10 is a trusted online betting and casino platform in Bangladesh. This Privacy Policy ("Policy") describes how we collect, use, store, and protect your personal information.

When you visit the 9tk10 website, create an account, or use any of our services, you are considered to have accepted the terms of this Privacy Policy. We therefore ask you to read this Policy carefully.

This Policy applies to all registered users of 9tk10, guest visitors, and anyone who contacts our customer support.

9tk10 only collects information that is necessary to provide our services. The information collected falls into the following categories:

2.1 Identity & Contact Information

• Full name and date of birth (for age verification — only those aged 21 or above may open an account)
• Email address, used as a login identifier and communication channel
• Mobile number, used for account security verification
• Address details, which may be collected for identity verification purposes

2.2 Financial Information

• Mobile banking numbers (bKash, Nagad, Rocket, Upay) — for processing and verifying transactions
• Transaction history, such as deposit amounts, withdrawal amounts, and dates
• Betting and gaming activity records, used to ensure responsible gaming

2.3 Technical Information

• IP address and device identifiers, used for security monitoring and fraud prevention
• Browser type and version, operating system information
• Cookie and session data, used to improve website functionality
• Page visit logs and navigation patterns, analysed to improve the site experience

9tk10 uses the information collected only for the following legitimate purposes. Your information is never sold commercially to third parties.

• Account Management: Your information is used to create, verify, and manage your account, and to confirm your identity.
• Transaction Processing: Financial information is used to process deposits and withdrawals via bKash, Nagad, Rocket, and Upay.
• Customer Support: Your information is used to properly resolve your complaints, questions, or requests.
• Security & Fraud Prevention: Your information is analysed to prevent unauthorised access to accounts, fraud, and money laundering.
• Responsible Gaming: Gaming activity data is used to identify signs of excessive gaming and to provide support where needed.
• Service Improvement: Technical information is analysed to improve the website experience and functionality.
• Important Notifications: Your contact information is used to inform you by email of account changes, policy updates, or other important security-related matters.

The 9tk10 website uses cookies and similar tracking technologies. Cookies are small text files stored on your device.

4.1 Types of Cookies

• Essential Cookies: Without these, the website cannot function properly. Maintaining login sessions and managing security tokens are part of this category.
• Analytics Cookies: Used to understand user behaviour on the website and to improve our services. No personal identity is revealed through these.
• Preference Cookies: Store your language and settings preferences so you do not have to set them up again on each visit.

You can control or disable cookies by changing your browser settings. However, disabling certain cookies may affect some website functionality.

9tk10 never sells your personal information to third parties. However, information may be shared in the following limited circumstances:

• Payment Processors: Mobile banking services such as bKash, Nagad, Rocket, and Upay use the information necessary to complete transactions. This information is used only for transaction-related purposes.
• Technology Service Providers: Companies that provide our server operations, security software, and other technology services may access limited information to assist in running our operations.
• Legal Obligations: Information may be disclosed when required by a court order, a lawful request from an investigative authority, or to meet legal obligations.
• Business Transfers: In the event of a merger, acquisition, or asset transfer, user information may be transferred. You will be notified in advance in such cases.

9tk10 follows industry-standard security technologies and practices to protect your information. Our key protection measures are as follows:

• SSL/TLS Encryption: All data exchanged between your browser and our servers is protected by SSL encryption. You can confirm this by looking for the padlock icon in the address bar.
• Password Hashing: Your password is never stored in plain text; it is encrypted using a strong cryptographic hash function.
• Restricted Access Controls: Only authorised staff may access your information, and only when required for a specific task.
• Regular Security Audits: Our systems undergo regular security reviews so that any vulnerabilities can be identified and resolved quickly.
• Firewall & DDoS Protection: Advanced firewalls and protection systems are active to prevent unauthorised access and cyber attacks.

No data transmission over the internet is 100% secure. However, 9tk10 makes every effort to protect your information and maintains industry-standard security measures.

9tk10 retains your information only for as long as necessary. The retention period is determined according to the following policy:

• Active Account Data: Retained for as long as your account remains active and for as long as is necessary to provide our services.
• Financial Transaction Records: Financial records may be kept for an extended period due to legal obligations and the possible need to resolve disputes.
• Closed Account Data: Even after an account is closed, certain information may be retained for a specified period for fraud prevention and legal purposes.
• Marketing Communications: Once you withdraw your consent, use of the relevant information for marketing purposes will stop immediately.

As a user of 9tk10, you have the following rights regarding your own personal information:

• Right of Access: You may request to know what information we hold about you.
• Right to Rectification: If any of your information is inaccurate or incomplete, you may request that it be corrected.
• Right to Erasure: In certain circumstances, you may request that your information be deleted. However, some information may not be deletable due to legal obligations.
• Right to Object: You may object to your information being processed for specific purposes.
• Withdrawal of Consent: You may withdraw consent given for marketing communications at any time.
• Data Portability: You may request to receive your information in a structured, readable format.

To exercise these rights, contact us at [email protected]. We will endeavour to respond to your request within a reasonable time.

9tk10's services are for people aged 21 or above only. We do not knowingly collect information from any minor.

If you have any questions, concerns, or requests to exercise your rights regarding this Privacy Policy, please contact our customer support team. 9tk10 is always ready to assist with any privacy-related matter.

9tk10 may review and update this privacy policy from time to time. Changes may be made due to service improvements, the addition of new technologies, or legal requirements.

• Registered users will be notified by email of any significant changes.
• All changes will be published on this page with the effective date noted.
• If you continue using the service after any changes, you will be considered to have accepted the terms of the updated policy.
• You can stay up to date on the latest policy by visiting this page regularly.